Privacy Policy

Last updated: March 2026

At Migravio, we understand that your immigration information is deeply personal and sensitive. This Privacy Policy explains how we collect, use, protect, and share your information when you use our Service.

Our Core Privacy Promise

We do NOT sell your data. We do NOT share your immigration information with third parties except as described in this policy or when YOU explicitly request it.

By using Migravio, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect several types of information to provide and improve our Service.

Account Information

When you create an account, we collect:

Email address
Name (if provided)
Password (encrypted and never stored in plain text)
Profile preferences (language selection, notification settings)

Immigration Data

To personalize your experience and provide relevant information, we collect:

Visa type and status
Important dates (visa expiration, priority date)
Country of origin (optional)
Immigration goals and concerns

This information is stored securely and used solely to personalize your dashboard and AI responses.

Chat Messages and Conversations

When you interact with our AI assistant, we collect:

Your questions and messages
AI-generated responses
Conversation history and timestamps
Feedback on AI responses (if provided)

Chat messages are stored in your account for your benefit, allowing you to reference past conversations and track your immigration journey over time.

Usage and Analytics Data

To improve our Service, we automatically collect:

Device information (browser type, operating system)
IP address and general location (city/state level)
Pages visited and features used
Time spent on different pages
Error logs and performance metrics

Payment Information

When you subscribe to a paid plan, we collect payment information through our payment processor, Stripe. We do NOT store your full credit card details on our servers. Stripe provides us with limited information (last 4 digits, expiration date, card brand) for billing purposes.

2. How We Use Your Information

We use the information we collect for the following purposes:

Provide Immigration Information

To answer your questions, personalize AI responses based on your visa type, and provide relevant immigration guidance.

Personalize Your Dashboard

To show you visa status, countdown timers, relevant policy alerts, and action items tailored to your specific immigration situation.

Improve Our AI

To analyze conversation patterns, identify common questions, improve AI accuracy, and detect when users need attorney referrals.

Communication

To send you important account notifications, visa deadline reminders, policy alerts affecting your visa type, and service updates.

Process Payments

To manage subscriptions, process billing, and handle refunds or cancellations.

Security and Fraud Prevention

To detect and prevent unauthorized access, abuse, and fraudulent activity on our platform.

3. AI Processing and Third-Party Models

Our AI assistant uses advanced language models provided by third-party AI services (currently Claude by Anthropic, accessed via OpenRouter) to generate responses to your questions.

How AI Processing Works

When you send a message, it is transmitted to the AI service provider for processing
The AI service processes your message to generate a response
Your messages are used ONLY to generate responses for your conversation
We do NOT allow AI providers to use your data to train their models
Messages are processed in real-time and not permanently stored by AI providers

While we work with trusted AI providers who maintain strong privacy and security practices, please be aware that your messages are transmitted to these third-party services for processing.

4. How We Share Your Information

We Do NOT Sell Your Data

We will never sell, rent, or trade your personal information or immigration data to third parties for marketing purposes.

We share your information only in the following limited circumstances:

With AI Service Providers

Your messages are sent to AI providers (OpenRouter, Anthropic) to generate responses. These providers do NOT use your data for training or other purposes beyond providing the AI service.

With Payment Processors

Payment information is processed by Stripe to handle subscriptions and billing. Stripe's use of your information is governed by their privacy policy.

With Attorneys (Only When You Request)

When YOU explicitly request an introduction to an attorney, we share your name, contact information, and a brief description of your situation with that attorney. This is done ONLY at your request and with your explicit consent.

For Legal Compliance

We may disclose information if required by law, court order, or legal process, or to protect the rights, property, or safety of Migravio, our users, or others.

In Business Transfers

If Migravio is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information is transferred and becomes subject to a different privacy policy.

5. Data Storage and Security

We take the security of your information seriously and implement industry-standard measures to protect it.

Where Your Data Is Stored

Your data is stored using Firebase (Google Cloud Platform), a secure, enterprise-grade cloud infrastructure. All data is stored on servers located in the United States.

Encryption

All data transmitted between your device and our servers is encrypted using HTTPS/TLS. Sensitive data is encrypted at rest in our database.

Access Controls

Access to user data is strictly limited to authorized personnel who need it to provide and improve the Service. All access is logged and monitored.

Regular Security Audits

We regularly review our security practices and update them to address new threats and vulnerabilities.

While we implement strong security measures, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access Your Data

You can view and download your account information, profile data, and chat history through your account settings at any time.

Correct Your Data

You can update your account information, visa details, and preferences directly in your account settings.

Delete Your Data

You can request deletion of your account and all associated data by contacting us at privacy@migravio.com. We will process your request within 30 days.

Export Your Data

You can request a copy of your data in a portable format (JSON/CSV) by contacting us.

Withdraw Consent

You can withdraw consent for optional data processing (e.g., marketing emails, analytics) at any time through your account settings.

Opt Out of Communications

You can unsubscribe from marketing emails by clicking the unsubscribe link in any email. Note that we will still send you important account-related notifications.

7. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy.

Account data: Retained while your account is active
Chat history: Retained in your account for your benefit unless you delete it
Usage data: Aggregated and anonymized data may be retained indefinitely for analytics
Billing data: Retained for up to 7 years for tax and accounting purposes

When you delete your account, we delete your personal information within 30 days, except for data we are required to retain for legal or regulatory reasons.

8. Children's Privacy

Migravio is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@migravio.com, and we will delete the information.

9. International Users

Migravio is based in the United States and designed for users in the United States. If you access our Service from outside the United States, your information will be transferred to, stored, and processed in the United States.

By using our Service, you consent to the transfer of your information to the United States and agree that U.S. law governs the collection and use of your information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.

When we make material changes, we will:

Update the "Last updated" date at the top of this page
Notify you via email if you have an active account
Provide prominent notice on our platform for significant changes

Your continued use of the Service after changes take effect constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@migravio.com

For general support: support@migravio.com

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information we collect, use, and share
Right to request deletion of your personal information
Right to opt out of the "sale" of personal information (we do not sell data)
Right to non-discrimination for exercising your CCPA rights

To exercise these rights, contact us at privacy@migravio.com with "CCPA Request" in the subject line.

Your Privacy Matters

We are committed to protecting your privacy and handling your immigration data with the utmost care and security. We will never sell your data, and we only share it in the limited circumstances described in this policy. If you have any concerns, please don't hesitate to reach out to us.